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Frequently Asked Questions (FAQ)
Find quick answers to common questions about our premium denim products and services.
Q: How secure is the checkout process on salestreamapi.com?
A: Your security is our top priority. We use industry-standard 128-bit SSL encryption to protect your data. All payments are processed through PayPal, a global leader in secure transactions, ensuring your credit card and personal information are never stored on our servers.
Q: What payment methods are accepted?
A: We offer flexible payment options via PayPal. You can pay using your PayPal balance or major credit/debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. No PayPal account is required for guest checkout via card.
Q: What are your shipping rates and destinations?
A: We currently ship exclusively within the United States (all 50 states). We offer a straightforward Flat Shipping Rate of $6.99 for all orders, regardless of the number of items purchased.
Q: How long will it take for my denim to arrive?
A: Our logistics process consists of two stages:
• Handling: 1–2 business days (Quality check & packaging).
• Transit: 2–7 business days via USPS, FedEx, or UPS.
Total estimated delivery is 3–9 business days.
Q: Can I change my shipping address or cancel my order?
A: Yes, we provide a 24-hour window from the time of purchase to request any modifications or cancellations. Please email support@salestreamapi.com immediately. Once an order passes this 24-hour grace period, it enters our fulfillment phase and cannot be altered.
Q: What if I am not satisfied with the fit? What is your return policy?
A: We want you to love your denim! We offer a generous 60-day return window from the date of delivery. Items must be in original, unwashed, and unworn condition with tags attached. Please contact us to start a return process.
Q: How and when will I receive my refund?
A: Approved refunds are processed back to your original payment method within 14 business days after we receive and inspect your returned items. You will receive a confirmation email once the refund is initiated.
Q: How can I reach your customer support?
A: Our team is available Monday – Saturday, 8:00 AM – 7:00 PM (EST). You can reach us via email at support@salestreamapi.com. We aim to respond to all inquiries within 24 business hours.
Still Have Questions?
Legal Entity: Salestreamapi
Registered Owner: Miles Edward Halton
Corporate Address: 188 N Parker Ln Carthage, TX 75633 United States
Email: support@salestreamapi.com
Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)